On receipt of a Call from your Monitoring Company advising us of an Alarm Activation our Base Controller will immediately inform one of our Patrol Car Drivers. The Patrol Car then proceeds to your Premises, dis-arms the Alarm System, thoroughly Inspects the Premises and ascertains the reason for the Activation. 

If the Activation appears we contact the client the following (working) day with full details of the Incident. However if the Activation was the result of an intrusion or other emergency we will contact a member of the client’s management immediately to inform them of events and agree a course of action. In either event we will handle the problem in the most efficient way and with the minimum of inconvenience to our client.

It is our strict policy, for security reasons, to ensure your Premises’ Keys are colour\number coded and stored in our Central Control. They are removed only when required and returned immediately after use.

As part of the Keyholding Service we would be available to answer “Opening\Closing” requests outside of normal hours or during Holiday periods.